Privacy Policy

Both Dogs and Cats are welcome in most properties! If a particular home has restrictions, it will say so in the listing. We have a TWO PET limit.

If you have pets, our pet policy states that you may not have amphibians, reptiles, or rodents. You are allowed two pets (on most properties), there is an additional $20.00 pet rent charge (per-pet). You will also have a $300.00 refundable pet deposit (per-pet).

Restricted Breeds

Our restricted breed list includes Pitbull's, Rottweilers, Chows, Great Danes, German Shepard's, Belgian Mal, Cane Corso, Dogo Argentino and Bullies.

In some cases, certain homeowners will allow restricted breeds with the purchase of liability renters insurance.

Colonial Property Management conducts drive by inspections. In the event an unauthorized pet is discovered, fines to include $5 a day from the day you signed you lease will apply, in some cases you may face eviction. Honesty is always the best policy. In an effort to help our pet loving tenants.

Each property with pets will have the yard treated at move out for fleas, contracted by Colonial Property Management.

SERVICE ANIMALS

Colonial Property Management strictly follows the guidelines of ADA. Under Texas law and the federal Americans with Disabilities Act (ADA), we have a strict criteria we follow. You are welcome to come in office and pick up a Service Pet brochure.

Colonial Property management reserves the right evaluate the service dog in our office. Under Texas's Human Resources Code, a service animal or an assistance animal is a dog that is specially trained to assist someone with a disability and is actually used by a person with a disability. These conditions count as a disability: deafness or another hearing impairment

*a visual impairment

*a speech impairment

*a mental disability

*a physical disability

*an intellectual or developmental disability

*post-traumatic stress disorder, or any health impairment for which the person needs special ambulatory services or devices.

Under the ADA, a service animal is a dog (or, in some cases a miniature horse) that is individually trained to perform tasks or do work for the benefit of a person with a disability. The tasks or work the animal does must be directly related to the person’s disability. Neither law covers pets or what some call “emotional support animals”: animals that provide a sense of safety, companionship, and comfort to those with psychiatric or emotional disabilities or conditions. Although these animals often have therapeutic benefits, they are not specially trained to do particular types of work for their owners. Under the ADA and Texas law, owners of public accommodations are not required to allow emotional support animals, only service animals that fit the definitions above.

(Psychiatric service dogs are, however, covered by both Texas law and the ADA. These are dogs that are trained to provide services such as responding to an owner's panic attack by initiating contact to comfort the owner or alerting an owner who is exercising poor judgment due to bipolar disorder that he or she is driving dangerously.)

There is NO national registration for Service Pets. Cards stating such are a clear indication of fraud.

PERIODIC INSPECTIONS

Tenants are required to conduct every 6-month walk through inspection using portal driven software. This is a simple process and gives you, the tenant more privacy in conducting it yourself. In the even you fail to do so in the time allowed, a $55 fee will be charged to your ledger and an inspector will come do the inspection using our key. Annual inspections are also required, these are conducted by our Inspections Team.

VIOLATIONS

All of our properties are Non-Smoking. In the event you are caught smoking on the property, a fee of $100 will be applied to your ledger.

Lawn Violations ~ In the event we are contacted by Code Enforcement or drive by and notice an unkept lawn, vehicles parked incorrectly, or any other City Code Violation a fee of $75 will be applied to your ledger as well as being served with a TR Lease violation. Time stamped photos of proof of the lawns condition are available upon request. Painting the home without written permission $100 fee. Repeated or duplicate work orders $75.00 fee All policies are posted in both our lobby and leasing offices. Tenants are responsible for any HOA violation incurred during their tenancy.

Payments

Colonial Property Management provides our tenants with a convenient online portal. Your rental payments may be made via our portal with an electronic check for $7.50. We also have a drop box for drop off payments. If you elect to pay with a paper check, cashier's check, or money order in house, there will be a $7.50 payment processing fee applied. There will be a $30.00 dollar fee per household for renewal as we must re-run your background, credit, and financials. While the above are industry standard fees, our fees are some of the lowest in Bell County.

Roommate Removal

When more than one adult shares the position of lease holder, each have equal rights to the property. In order for one roommate to be removed, both must come in together to remove the other party.

Notice To Vacate

As per the TR Lease, agent may require your Notice to Vacate to be on their form. Colonial Property Management requires that your NTV must be placed in our office, in person, on our form; prior to the 1st day of the month, you are vacating. For non-payment notice to vacates, a $15 fee will be applied to tenant. Month-To-Month tenants will be charged an additional $100 Month to Month Rent charge.

Late Fees

Late fees include 10% of one month's rent. Due to changes in Texas Property Code Section 92.019 as of September 01, 2019, In regard to Late Payment of Rent, we can no longer allow grace period in late rents. Once payment is not received by midnight on the 3rd, eviction notices will be tagged on the 4th; giving tenants 24 hours notice to pay prior to filing evictions in court. Once late, a $15 mailing fee will apply to process your late payment documents and tagging your door. If we must initiate court proceedings, a $100 eviction processing fee will also apply. Once filed, tenants are subject to court filing fees. If total balance due is paid prior to court, court may be canceled however, an eviction processing fee of 154.00/179.00 will be charged and due immediately. Owners may request management to continue with eviction even if payment is received after filing eviction.

Work Orders

All work orders MUST be placed in writing, through your tenant portal between the hours of 7AM to 7PM for non-emergencies. Work orders are NOT accepted over the phone or direct email. Your tenant portal maintains record of your work orders throughout your tenancy, even after the work orders are closed out. After hours, your portal work orders are monitored and processed by an on-call agent, 24/7 for emergencies. Placing a non-emergency work order Before 7AM or after 7PM may result in a $75.00 non-emergency processing fee. After Hours number is 817-646-0260 for emergencies only. If your emergency involves fire, a break in, or natural gas call 911.

The VENDOR makes the call as to if the item is a tenant or owner charge. Tenant charges will be placed on your ledger.

Understand, in the State of Texas, your property owner IS NOT required to address cosmetic issues.

Code Enforcement

As per your TAA Lease and Tenant contract, you must maintain your lawn. Each city has a list of violations on their municipal website. If we receive a code violation during your tenancy of any kind, you will be immediately sent a violation via your tenant portal and a fee of $75.00 will be placed on your tenant ledger. If not addressed, we will send a vendor to rectify the issue, and the vendors invoice will be attached to the tenant's ledger.

Move~Out

Once you place your Notice to Vacate you will be provided a "Key Turn In" sheet. You must provide this sheet with keys and a forwarding address. Please provide all cleaning receipts and label keys. In office this form will be reviewed, signed, and dated by staff. If you place the keys in the dop box after hours, you must label keys and place on a ring. Colonial will go by the date of key retrieval (Drop Box is checked daily) If you fail to label keys or provide the form given, we will have to wait until all keys are turned in to figure out which property the keys belong to. Buren falls on you, the tenant to provide keys, receipts, and all documents/forwarding address. Inspections take place within 48 hours of key turn in, tenant must maintain utilities for move-out inspection. Failure to maintain utilities will result in a $55 re-inspection fee. If damage is caused, there will be a 39.95 Digital damage report fee. This report will include all moveout details. There will be a 15% up charge on all tenant related vendor work.

Hours

Our office is open Monday ~ Friday 9:00AM to 5:00PM (by appointment for management). Rent and Keys due during off or holiday hours may be labeled and placed in the drop slot at the front of our office. Our drop slot is manned by a timestamped video camera, 24/7.

REMINDER

Colonial REPM does not own your property and rental rate increases are made at your owners’ request. Your owner is not lawfully required to renew your lease. Late payments, failure to conduct inspections, and lack of care for the property will place you at risk of eviction and/or non-renewal.

This includes our most commonly asked policy questions but does not encompass all that we do. Colonial Property Management is an agent to the property owner, and we work tirelessly on their behalf.

This does not conclude all of Colonial Property Management Policy, merely a selection of the most commonly asked.